Refund policy
🔁 Refund & Return Policy
Return Window
We offer a 7-day return window, meaning you have 7 days after delivery to request a return.
Due to the handcrafted and made-to-order nature of our small business:
-
Returns or cancellations are not accepted after 24 hours from purchase
Eligibility for Returns
To be eligible for a return, items must:
-
Be in the same condition as received
-
Be unworn and unused
-
Be returned in original packaging
-
Include proof of purchase
How to Start a Return
To request a return, please contact:
-
Photo evidence must be provided within 48 hours of the package being marked as delivered
-
Please include your order number in the email subject line
-
Return shipping costs are the responsibility of the customer
⚠️ No returns or exchanges will be accepted for incorrect color, style, or size selections.
Please review your order carefully before completing checkout.
Items sent without prior return approval will not be accepted.
Damages & Issues
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue and make it right.
Non-Returnable Items
The following items are not eligible for return:
-
Custom or personalized items
-
Special orders
-
Final sale items
-
Gift cards
-
Perishable goods
-
Personal care products
-
Hazardous or flammable materials
Exchanges
We do not offer direct exchanges.
To receive a different item, please complete a return (if eligible) and place a new order.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
Approved refunds will be issued to the original payment method.
Refund timing depends on your payment provider.